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Who can I contact with questions about my auto auction password - or with other technical questions related to the auction website? |
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Should I use my name as my user name when bidding? |
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What is Extended Bidding? |
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Can I "trade -in" my current vehicle towards the purchase of a vehicle on the Ent Auto Auction?
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Are extra keys, vehicle remotes and owners manuals included with the vehicle? |
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How do I enter my bid amount? |
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Can I stop by the office and look at the car? |
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What is the time frame from bidding to purchase? |
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How am I notified if my bid has been processed and accepted as the final bid? |
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I have placed a bid on a vehicle but my bid does not reflect on the site. |
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Is there a minimum bidding increment? How is that set? |
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How can I place my personal auto on your auction site? |
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Can I test drive the vehicle prior to bidding? |
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Is the vehicle warranted by Ent and for what period? |
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How will I know if someone else bids on the same vehicle? |
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What paper work will I need to pick up the vehicle if I place the winning bid? |
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Q: | Who can I contact with questions about my auto auction password - or with other technical questions related to the auction website?
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If you have technical questions about how the auto auction website, or have questions about your auto auction password, please contact our eServices department at (719) 574-1100 or 800-525-9623 or via email at service@entfederal.com .
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Q: | Should I use my name as my user name when bidding?
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Your user name should not be your actual name. You should use an alias or an ambiguous name that does not directly identify you. Your user name can have letters, numbers, spaces, or punctuations in it and it is not case sensitive. Please note that your user name will be displayed along with the amount of your bid. |
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Q: | What is Extended Bidding?
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We don't want a great deal on an Auto Auction vehicle to get away from you in an auction's last few seconds! With our new Extended Bidding feature, bids entered in an auction's last 5 minutes extend the end of the auction an additional 5 minutes from the time of your bid. (Example: If an auction is scheduled to end at 4:30pm and a bid is submitted at 4:27pm - the new end time for that auction is 4:32pm.) |
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Q: | Can I "trade -in" my current vehicle towards the purchase of a vehicle on the Ent Auto Auction?
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No. At this time we do not accept vehicle trade-ins for Auto Auction purchases.
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Q: | Are extra keys, vehicle remotes and owners manuals included with the vehicle?
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At the time of purchase, all keys, vehicle remotes, and owners manuals that were provided to Ent at the time the vehicle was aquired will be delivered to the buyer. |
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Q: | How do I enter my bid amount?
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Your bid amount can be entered either in dollar increments or in dollars and cents. For example you can enter $5000.00 as $5000. |
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Q: | Can I stop by the office and look at the car?
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Cars are shown by appointment only. Please call (719) 550-6818 to schedule an appointment. |
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Q: | What is the time frame from bidding to purchase?
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Normally, the vehicles are placed on the auction site for a period of 5 calendar days. After the winning bidder is notified, they have two business days to close the deal. |
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Q: | How am I notified if my bid has been processed and accepted as the final bid?
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You will be notified by e-mail and a phone call, that is why it is important for you to provide us with accurate information on the registration form and a valid e-mail address. |
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Q: | I have placed a bid on a vehicle but my bid does not reflect on the site.
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In order to view any updates on an auction item page, please make sure you refresh your browser. Once refreshed the auction item page should reflect any bid updates. |
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Q: | Is there a minimum bidding increment? How is that set?
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The minimum bid amount is set by Ent once the vehicle is entered into the auction. Each bid may start with a different minimum amount and a different incremental bid increase amount. |
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Q: | How can I place my personal auto on your auction site?
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At this time, users are not allowed to place personal vehicles on this site. This site is reserved for vehicles owned by Ent. |
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Q: | Can I test drive the vehicle prior to bidding?
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Vehicles may be viewed at any time during the auction period at a location specified by Ent. Test drives are available at the end of the auction to the successful high bidder. The high bidder will be required to sign a waiver releasing Ent Federal Credit Union from any/all liability should an incident occur during the test drive. The successful high bidder has the option to have the vehicle inspected at their own expense.
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Q: | Is the vehicle warranted by Ent and for what period?
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Please refer to the disclosure agreement. |
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Q: | How will I know if someone else bids on the same vehicle?
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It is the bidders responsibility to keep track of the item they are bidding on. |
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Q: | What paper work will I need to pick up the vehicle if I place the winning bid?
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The winning bidder of any auto auction must provide current proof of personal vehicle insurance and have a valid drivers license at the time they pick up the vehicle. Test drives for the winning bidder will also require the same paper work and require that an Ent representative ride along. |
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